Carson's One-App Resident Experience and 24/7 remote doorman service brings the lifestyle of a fully staffed property to an unstaffed property, at an affordable price.
With a One-App experience and 24/7 remote doorman service, Carson is the resident platform for unstaffed/non-doorman multifamily properties. Residents enjoy the benefit of knowing that their deliveries will be received on time (with instant notifications) and guests and service providers will have a convenient, simple way of getting into the building. Service requests are tracked, payments submitted, visitors' access managed, intercom calls responded to, and every door can be viewed in live HD, and opened, all through the one Carson app.
Property managers get an effective communication, operations, online payments and access control platform to help their buildings run smoothly and keep residents happier. Carson seamlessly syncs with back-end property management and accounting systems - so resident move in and move outs are automatically updated on Carson.
Why have separate apps for door access, intercom, communication, service requests, and payments? Carson ties it all into The One-App Resident Experience.
You can start using Carson tomorrow at your property without disrupting any existing hardware. Just add Carson at your front door next to your existing intercom or integrate it into a new intercom.
Carson enables instant and streamlined communication between residents, staff and management. The app allows residents to pay rent or common charges (through a single-sign on with ClickPay and Aptexx), receive announcements, message staff, and to submit service requests with pictures and track their progress. Online service requests with good response times have proven to be an important driver for resident satisfaction rates.
Carson is an electronic key for remotely opening any integrated door at your buildings - for residents and their authorized visitors, as well as staff. With management's permission, electronic keys are sent to repeat guests such as family visitors or housekeepers, or brokers and 3rd party vendors needing temporary access. Visitors without an electronic key can buzz the an integrated front door panel, and if their "Permission to Enter" exists, the 24/7 Carson rep will buzz them in, instantly notifying the resident or manager. Residents and staff can also view any integrated camera at anytime that is kept for 30 days on the cloud.
24/7 Remote Doorman for Visitors and Deliveries
No more dreaded Fedex/UPS/USPS "unable to deliver" stickers left on the door by couriers. The Carson app and 24/7 remote doorman service ensures that residents' deliveries will always safely enter the building, followed by an instant notification on the app. As online shopping and package volumes increase, this issue has become a major problem for residents living in non-staffed properties.
Carson integrates with major access control and IP camera systems (including Brivo and Eagle Eye), Intercoms (Comelit and 2N), package lockers (Package Concierge), smart door locks (Assa Abloy's SMARTair, Salto and Allegion), online payment software (ClickPay and Aptexx), and backend property management accounting software (Yardi and others). When management updates the accounting system, Carson is automatically updated as well. No more moved-out residents roaming around with access to your properties. Eliminate metal keys forever.