Frequently Asked Questions
What is Carson?
Carson is the 24/7 remote doorman service and app for residents of unstaffed or partially staffed residential buildings. Carson dramatically enhances residents' living experience, and streamlines operations and communications for property management.
How would my residents benefit from Carson?
How will Carson make my property manager more efficient?
Through streamlined and more visible operations, better communication, and more satisfied residents:
Carson enables instant communication between your staff and residents through the app, for service requests, announcements and one on one messaging.
Carson enables better visibility and control of property operations. The management app and web interface provide a dashboard displaying pending and completed service requests, location and response times of staff, visitors and delivery logs, and access to 24/7 recording of HD cameras on the Carson Panel, or integrated intercom the front door.
Simplify managing access to the front door: Since the app serves as an electronic key to the any integrated door in the property, including apartment doors, adding or removing residents from Carson provisions access control to the property. Management can also allow residents to provide access to their repeat guests through the app.
Higher adoption of online payments through app usage (through the ClickPay and Aptexx single-sign on integration.
Residents will only need one app for all services. Less headache for you to provide the best service while managing the least number of software and hardware vendors. Carson integrates with your existing property management and payment systems such as Yardi and Clickpay.
More satisfied residents drive better staff efficiency, higher resident retention, and ultimately more value per apartment.
What does my property need to install or set up to have Carson?
At a minimum, nothing beyond downloading the app. Any property can utilize Carson's communication, payments and service request features through the app.
We can also hook up the Carson 24/7 remote doorman service to your property by setting up your intercom's auto dialer to forward to a 24/7 Carson rep, so that every time a visitor or courier has no reply from an intercom call, our rep will take over and buzz open the door if needed.
Is Carson a security service?
No, while Carson's 24/7 HD camera on the Panel can enhance security, it is designed to enhance convenience and quality of life for residents, and to streamline operations for management. Carson does not guarantee safety or security. For more information about this, please view www.carson.live/terms, section one.
Does Carson replace my existing intercom?
No, the recommended off-the-shelf mini panel such as 2N:
How does Carson offer my residents the ability to pay their rent or common charges?
The Carson app provides a single-sign on experience for your residents with leading online payment providers such as Clickpay and Apptex. All you need to have is an account with one of these providers and then your residents can utilize Carson to make their payments, all in one convenient app.
Does Carson integrate with Property Management Systems?
Yes, Carson integrates to sync with leading property management and online payment systems such as Yardi and Clickpay. Our goal is for residents to need only one app, and for you to have the minimum possible software vendors to deal with. Resident move-in and move-outs seamlessly flow from your accounting and PMS systems, turning core accounting systems into access credentialing databases.
I already have Service Requests using my property management or accounting system, why do I need Carson's Service Request module?
Most leading property management software suites include a service request module. However they are typically not designed well and are not consumer friendly. Apart from payments and service requests, they don't bring much benefit to the resident. So they end up not being used as a communication tool, but mainly as a data entry tool for property management staff.
Does Carson only benefit residents who downloaded the app?
No, all residents benefit from Carson regardless if they downloaded the app. The app provides a signficant enhancement to their level of service. Since all residents added on Carson have a mobile phone number and/or an email address, they will receive all notifications via email and/or text messages, with an invite to download the app.
What type of properties benefit most from Carson?
Carson is designed for residential properties with no staff, or partial staff onsite (doorman, concierge, property manager), that have a common entrance door/hallway. There might be a full time superintendent living at the property.
Who started Carson and why?
Carson was founded by some of the most seasoned and successful veterans of the resident portal software space, including founders of BuildingLink, ActiveBuilding and MyBuilding, with years of experience at RealPage as well. These software platforms have become an industry standard for large, staffed residential properties.
How does Carson help me prevent illegal subletting?
If Carson is used correctly, you can essentially eliminate illegal subletting. Click here for a quick guide on how to set this up. Since every door in the building can become electronic (i.e. opened only via the Carson app or an accompanying FOB), your residents won't be able to physically duplicate keys. Every door thats opened is tracked and management has an easy to view audit trail. You can't manage what you can't measure!