Customer Success Associate

We’re looking for a Customer Success Associate to join our growing team who can help build and maintain client relationships with providing consistent support and increasing end-user adoption and satisfaction. As a fast growing company, we are looking for someone who is a self-starter, organized, and makes a lasting impression on the client.

Responsibilities

  • Provide support to end users via email and phone and be able to understand needs and resolve their requests

  • Ensure client retention and end user adoption of Carson’s software and services

  • Collaborate with the development team to identify, reproduce, and report bugs until a resolution is found

  • Lead walkthroughs of the Carson software and setup for new clients and end users

  • Assist with onboarding new clients to ensure a smooth transition for both staff and residents

About You

  • 1-3 years of professional customer service experience

  • Comfortable within the tech space and startup environment

  • Strong interpersonal skills, multitasking abilities, and organizational skills

  • Ability to take initiative and adapt

  • Based in the NYC area

  • Proficient in conversational and written English

Nice to Have

  • Experience working at a startup or SaaS company

  • BS or BA degree from an accredited university

  • Familiarity with Zendesk or other CS software

Benefits and Perks

  • Health Care Insurance

  • Flexible remote work

  • A collaborative team where your ideas are welcome

  • 401K with high employer matching

  • Union Square Office

Equal Opportunities

Carson celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which thrives on the diversity and inclusion of everyone in the team

To apply please email careers@carson.live with your resume/CV