We’re looking for a Customer Success Associate to join our growing team who can help build and maintain client relationships with providing consistent support and increasing end-user adoption and satisfaction. As a fast growing company, we are looking for someone who is a self-starter, organized, and makes a lasting impression on the client.

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Responsibilities

• Provide support to end users via email and phone and be able to understand needs and resolve their requests

• Ensure client retention and end user adoption of Carson’s software and services

• Collaborate with the development team to identify, reproduce, and report bugs until a resolution is found

• Lead walkthroughs of the Carson software and setup for new clients and end users

• Assist with onboarding new clients to ensure a smooth transition for both staff and residents

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About You

• 1-3 years of professional customer service experience

• Comfortable within the tech space and startup environment

• Strong interpersonal skills, multitasking abilities, and organizational skills

• Ability to take initiative and adapt

• Based in the NYC area

• Proficient in conversational and written English

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Nice to Have

• Experience working at a startup or SaaS company

• BS or BA degree from an accredited university

• Familiarity with Zendesk or other CS software

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Benefits and Perks

• Health Care Insurance

• Flexible remote work

• A collaborative team where your ideas are welcome

• 401K with high employer matching

• Union Square Office

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Equal Opportunities

Carson celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which thrives on the diversity and inclusion of everyone in the team